Refund policy

Returns & Refund Policy:

 At EarthBound Crystals, we carefully inspect and package every order before it leaves us. We want you to love your purchase and ask that you please read the following policy before ordering.

Change of Mind:

We do not offer refunds or exchanges for change of mind, so please choose carefully before completing your purchase.

Crystals & Natural Products:

 Crystals and minerals are natural products and may contain variations in colour, shape, size, pattern, inclusions, small imperfections, natural fractures or other unique characteristics. These are part of the natural beauty of each piece and are not considered faults.

Where an item is individually photographed, you will receive the item shown unless otherwise stated.

Handmade Items:

 Our handmade products are individually created and may have slight variations between pieces. These variations are part of the handmade nature of the product and are not considered faults.

 Damaged or Incorrect Orders:

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible after delivery. Please include your order number and clear photographs of the item and packaging so we can assess the issue.

Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate solution.

Please do not dispose of damaged items or packaging until we have responded to your claim.

Australian Consumer Law:

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Where an item has a major problem, customers may be entitled to choose a refund or replacement. Other remedies may apply for minor problems.

Return Shipping:

Where a return is required because an item is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, EarthBound Crystals will provide an appropriate remedy and cover reasonable return postage where required.

 Unauthorised returns may not be accepted, so please contact us before returning an item.

Cancellations:

 Once an order has been processed or packed, we cannot guarantee that it can be cancelled. Please contact us as soon as possible if you have made an error with your order.

Contact Us:

 For any return, refund or order concerns, please contact EarthBound Crystals with your name, order number and details of the issue.