Crystal & Jewellery
Are your crystals genuine?
Yes. We carefully source genuine crystals and minerals from trusted suppliers. We aim to accurately identify and describe every piece we sell and provide location or origin of our crystals however, this information is not always available.
If a crystal has been treated, enhanced dyed, coated, lab-grown or is man-made, we will clearly disclose this information in the product description whenever it is known to us.
Will my crystal look exactly like the photo?
For individually photographed pieces , you will receive the exact item shown unless otherwise stated. Items sold from groups or by random selection may vary naturally in colour, pattern, shape and size. These beautiful variations are part of what makes every crystal unique.
Is your Jewellery handmade?
Yes. Our handmade jewellery is carefully created by Earthbound crystals using genuine gemstones and quality jewellery components.
What metals do you use in your jewellery?
We use stainless steel or gold plated stainless steel as well as sterling silver. The metals and finishes used vary between each design and will be listed in each product description.
If you have metal sensitivity, we recommend checking the individual product details before purchasing.
How do I care for my jewellery?
To keep your jewellery looking beautiful, we recommend removing it before showering, swimming or sleeping. Avoid direct contact with perfumes, lotions and harsh chemicals, and store your jewellery somewhere clean and dry, preferably in a airtight bag or container.
Shipping & Delivery
How much is Shipping?
Shipping within Australia is a flat rate or $14 for standard shipping or $17 for express shipping.
Do you offer free shipping?
Yes! Australian orders of $150 or more receive FREE standard shipping.
How long does dispatch take?
We pack all orders on Sunday. ready for dispatch on Mondays. Orders placed after Sunday packing period will generally be included in the following week's dispatch.
Once your order has been dispatched, you'll receive tracking information so you can follow your parcel journey.
Please note that Public holidays or exceptionally busy periods may occasionally affect our usual dispatch schedule.
Do you ship internationally?
Yes! International shipping is available to selected destinations and is calculated according to the weight of your order.
Customers are responsible for any customs duties, import taxes or other charges that may imposed by their destination country.
What happens if my order arrives damaged?
Please contact us as soon as possible with your order details and clear photographs of the damaged item and packing.
Keep both the item and it's packaging until we've responded, as we may require these when assessing the damage. We'll work with you to find an appropriate solution on accordance with your consumer rights.
Live sale & open baskets
What does "Keep my basket Open" mean?
Choosing to keep your basket Open means your current purchase will remain with us rather than being shipped immediately. You can then continue adding items from upcoming Earthbound crystal live sales or purchases online and have everything shipped together.
This is perfect if you'd like to combine several purchases or work towards our free-shipping threshold.
How long can I keep my basket open?
Open baskets can be held for up to 8 weeks or 4 orders, whichever comes first.
Once you reach this limit, your basket will need to be finalised and shipped before beginning another open basket.
When is payment due after a live sale?
Payment deadlines depend on which live sale you shop with us:
Wednesday Live: All live sale listings must be paid by 5:00 PM AEST Friday.
Friday Live: All live sale listings must be paid by 5:00 PM AEST Sunday. If payment is received before our Sunday packing period, your order can be included in Monday's dispatch (if shipping is required). Payments received later on Sunday will be included in our next weekly postage cycle.
If you have an approved open basket, your order will be held instead of shipped.
Can I combine live sale purchases with website orders?
Yes! If your already have an open basket, you can use code OPEN at checkout where available.
Please use the same customer details when ordering so we can correctly match your purchases.
Still have a Question?
We're always happy to help. Get in touch with Earthbound crystals team and we'll get back to you as soon as possible.
Email: emily@earthboundcrystals.com.au